What is new in DIRECTaccess
Chat feature
From any page in the portal you will see the chat widget. This will allow you to live chat with a Customer Service Agent.
Message Center
Under Support you will see Message Center. From here you can target messages to Credit, Customer Service or ask Billing Questions. Your conversations will be archived for future reference.
Table features
All tables within the portal have many new features. You can still download documents, but now you can also download the table. The columns are also editable. By using Edit Table you can change the columns visible and change the order of the columns visible. We have also added new data available in the table, i.e. Ship To Name.
When you edit a table it will automatically save the table for your next login.
Automatic Payments
Under ePayments, Automatic Payments will allow you to have your invoices paid automatically on their due date. Simply toggle the feature on, select your payment method and authorize. Your invoices will be automatically processed on the due date*.
*Certain restrictions apply. See portal for details.
General Inquiries
How do I reset my password in DirectA?
From the main login page, you can click on the “Forgot Password” link and follow the onscreen instructions to change your password.
From within the portal after logging in, go to My Account > Account settings > Change Password.
How do I contact customer service?
You may reach our Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@amrize.com
How do I change my language preference?
At the top right corner, you can toggle between English and French views.
How do I delete my account?
Customer Admins and our Customer Service Team have the functionality to delete accounts. If your company does not have a customer admin, please contact Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@amrize.com
Account Registration & Management
How do I register for access to DIRECTaccess?
First, you will need an active account with Amrize. Your sales person can assist with that process. To register for access to the portal you will need your customer number. You can find your customer number on an invoice or shipping document (BOL). Go to Register now > enter your customer number > follow the prompts.
Once you register, your account will go through an activation process that can take a few days, but typically is activated the same day. Once activated you will receive an email with a temporary password allowing you to login and set up your own password.
What role should I choose?
Admin User role: 1 per DIRECTaccess customer account. The Admin User has full funtionality to view/print/download information in the portal, and the ability to set up payment accounts and make payments in the portal. The Admin User can also Add/Edit/Delete other users to their portal account.
Transactional User role: has full funtionality to view/print/download information in the portal, and the ability to set up payment accounts and make payments in the portal.
User role: has full funtionality to view/print/download information in the portal.
Operations role: Can view/print/download Mill Certificates only.
How long does it take to activate my portal account?
Although it could take a few days, typically accounts are activated within the same day. For any questions related to your pending registration, please contact our Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@amrize.com
How can I change my email address?
If your email address has changed, please create a new account with the new email address. Your customer admin should be able to delete the old account. If your company does not have a customer admin, please contact our Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@amrize.com
How do I get access to my other customer account with Amrize?
Log into your current DIRECTaccess account, go to My account > Manage my account > + Add Account. Enter the customer number and click submit. Once this is activated you will receive an email notification. You will then see an arrow to the right of your customer name at the top of the page. From there you can toggle back and forth between accounts.
Making payments through the DIRECTaccess
How do I make a payment in DIRECTaccess?
From the Dashboard: Click the Pay Now button located on any of the aging buckets.
Via eStatements: Open your eStatement and click the Pay Now button to follow the payment prompts.
Via Invoices: Navigate to ePayments > Invoices. Select Add to Payment for all invoices you wish to pay and follow the prompts.
Payment Accounts: You will be prompted to create an account during your first payment, or you can manage them anytime under ePayments > Payment Method.
Can I set up automatic payments that will process my invoices when they are due?
Yes. In the ePayments section go to Automatic Payments. Click to the toggle to turn this feature on. You can select which payment method you prefer, or change that payment method anytime. To discontinue automatic payments simply click the toggle off. Your payments will be processed on the due date, certain restrictions may apply.
Can I schedule a payment for a future date?
Yes. When processing a payment you will be given the option to schedule that payment for a future date, certain restrictions may apply.
Can I cancel a payment in DIRECTaccess?
Payments can not be cancelled from within DIRECTaccess. Please contact Customer Service if this situation arises.
What payment methods are available in DIRECTaccess?
Available payment methods can vary by market. Please contact Customer Service or your Credit Manager for more details. From within DIRECTaccess go to ePayments > Payment Method for available payment methods.
Can I attach a Lien Waiver when making a payment in DIRECTaccess?
When processing any payment through DIRECTaccess you have the option to upload documentation. If you wish to upload a Lien Waiver, check the box next to "Attach supporting documents", then Upload File. Then select the Lien Waiver option. Once the Lien Waiver has been signed by Amrize, you will receive email notification that the signed document is available. Your Lien Waivers can be access by going to eDocuments > Lien Waivers.
Accessing information in DIRECTaccess
What information is available in DIRECTaccess?
DIRECTaccess allows our customers to access your current and historical invoices, credits, debits, statements (current), payments, shipping documents and submitted lien waivers. The eDocuments section is the primary route to access your information.
Can I download the information in DIRECTaccess?
Most documents in the portal are downloadable. In the eDocuments tables you can select the documents you wish to download then simply click the download button. You can also download the information shown in the table by using the export option. This will download the data as shown in the table.
